Refund policy

At EagleTactix, we want you to be completely satisfied with your purchase.
If something does not meet your expectations, you may return the product according to the terms below.

🕒 Right of Withdrawal (14 days according to law)

According to distance selling regulations, you have the right to cancel your purchase within 14 days of receiving your order.

If you wish to exercise your right of withdrawal, please first contact us by email at support@eagletactix.com to receive further instructions.

Returns that have not been approved in advance by customer support will not be processed.

📦 Return Conditions

For a return to be accepted, the following conditions must be met:

  • The product must be unused and in the same condition as when you received it.
  • The original packaging and any seals must remain intact.
  • The product must not be handled more than necessary to determine its characteristics and functionality.

If the product has been used beyond this, we reserve the right to deduct a depreciation fee from the refund amount.

🚚 How to Return a Product

  1. Send an email to support@eagletactix.store and include your order number and the reason for the return.
  2. You will then receive instructions regarding the return address and procedure.
  3. Once we have received and inspected the product, you will receive a confirmation by email.

If the return is approved, the amount will be refunded using the same payment method used for the purchase.

💰 Return Costs

  • When exercising the right of withdrawal, the customer is responsible for the return shipping costs.
  • An administration fee of 15 USD may be deducted from the refund to cover shipping and handling costs.
  • If the product is defective or damaged, EagleTactix will cover the return costs.

⚙️ Defective or Damaged Products

If the product is defective or damaged upon delivery, please contact us within 30 days of receiving the product.

We will always try to find the best solution for you and may offer:

  • A new product free of charge
  • A gift card
  • A partial refund (up to 50%) if you wish to keep the product
  • A full refund in special cases

To speed up the process, please include a photo or video showing the issue.

🔄 Product Exchanges

We only replace products if they are defective or damaged.

If you wish to exchange the same product, please contact support@eagletactix.com before sending the product back.

⏳ Delayed or Missing Refunds

If you have not received your refund within 10 business days after the return has been approved:

  • Check your bank account again.
  • Contact your card issuer – it may take several days before the refund is officially posted.
  • Contact your bank if the amount still does not appear.

If you have done all of this and still have not received your refund, please contact us at support@eagletactix.store, and we will help you further.